Service Agreements
To meet your needs
Available in three different tiers, our Elekta Care service agreements aim to provide transparency in lifecycle planning. Whether you want total control over lifecycle costs, guaranteed uptime, or increased patient throughput, we have a service level to meet your needs.
Elekta Care Platinum
Ultimate protection
This is your option for complete peace of mind with no unexpected costs coming your way during the lifetime of your system. With our highest uptime guarantee, full coverage for parts and additional obsolescence protection, you can rest assured that your system continues to operate at peak performance, allowing you to focus on delivering optimal patient care.
About Platinum
Elekta Care Gold
Comprehensive assurance
Maintain a steady performance level with all spare parts covered should you require a replacement, and stay current with all software updates and upgrades included. Access to emergency support, remote applications support, and uptime guarantee offers an extra layer of assurance.
Elekta Care Silver
Reliable security
This is our minimum level of service where we offer regular preventative maintenance to keep an eye on your system and flag any issues. You also gain access to online resources, security updates, remote technical support and Elekta certified spare parts when you need them.
What service level is right for you?
Tell us what matters to you and your clinic, and we’ll recommend the service agreement for you.