Service, I would say, is the most important thing. And at the same time, as a physician, we don’t have so much to do with it—except if there are problems. Usually it’s something where we’re really happy when it works and we don’t see it.
Elekta Care
Support services
By your side to
Stay on schedule
At Elekta we share your goal of keeping patient treatments on schedule. And we believe that the best service happens quietly, in the background, sometimes even before you knew there was an issue.
Our data-driven service model combines digital and real-world solutions to provide confidence that your system will be clinically available when your patients need it.
Predict
Data analytics from thousands of connected systems around the world allow us to predict issues before they even occur.
Prevent
If a potential issue is detected, we operate remote-first and try to solve it without disrupting your clinical practice.
Resolve
If an onsite visit is required, we plan the engineer's visit around your schedule to avoid unplanned or untimely downtime.
Elekta IntelliMax®
Always connected, always ahead
By connecting to IntelliMax, potential future issues can be predicted and maintenance scheduled at a convenient time to avoid unplanned system downtime.
For many corrective issues, IntelliMax can also automatically raise a support case with us, allowing our service engineers to act proactively to minimize system downtime.
Elekta IntelliMax
Always connected, always ahead
Predictive maintenance
IntelliMax typically provides a 2-week warning before a part failure occurs, enabling a proactive resolution at a time that suits you.
Remote support
Elekta IntelliMax connects your workstation directly to the Elekta Care Support team for quick problem resolution, pre-checks prior to on-site visits and over the shoulder support.
Remote access
IntelliMax enables remote access between your own systems when the Elekta system is running. Ideal for self-maintainers or satellite sites who wish to provide remote assistance to their own staff.
>65%
of product issues resolved with remote
assitance
80%
of beam related issues can be resolved
remotely
91%
of software issues resolved with remote
support
8h
of downtime avoided per IntelliMax®
detected issue
*Data maintained internally by Elekta
Global support network
Expert assistance when and where you need it
We safeguard your clinical continuity with highly skilled remote and onsite support experts and timely delivery of certified spare parts. Our Elekta Care Support Centers are located in various regions providing round-the-clock remote support in many local languages. With a common knowledge base, shared global processes and an extensive network of vastly experienced field service engineers, we ensure immediate and accurate support whenever you have an issue no matter where you are in the world.
by your side to
Meet your needs
Our Elekta Care Service Agreements are available in three different tiers to meet your specific needs and provide transparency in lifecycle planning and costs.
Elekta Care service agreements to meet your needs
Whether you want total control over lifecycle costs, guaranteed uptime, or increased patient throughput, we have the service contract to meet your needs.
Platinum
Ultimate protection
Highest uptime guarantee and complete peace of mind with no unexpected costs coming your way.
Gold
Comprehensive assurance
Full break-fix cover, uptime guarantee and transparent lifecycle costs.
Silver
Preventative maintenance
Regular preventative maintenance to keep an eye on your system and flag any issues.
